Design Strategist & Researcher

I work at the intersection of UX research, design strategy, and futures thinking, translating human behavior into decisions that matter.

Sr. UX Researcher · JPMorgan Chase Banker Innovation Prior: Sr. Design Strategist · Deloitte Digital / Doblin MBA in Design Strategy
Christopher Chen facilitating a research session
About

Interdisciplinary by design.

I'm a Senior Design Strategist and UX Researcher based in the Bay Area, working at the intersection of human behavior, business strategy, and technology. I've led research programs at JPMorgan Chase and Deloitte Digital's Innovation practice where I've shaped user experiences and product roadmaps through generative and evaluative techniques. My work has influenced 0-to-1 products, enterprise transformations, and AI-driven research infrastructure in the Financial Services, Life Sciences, B2B, and B2C spaces.

I believe that every research question is also a question about where an organization, a market, or a technology is heading.

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Years of experience in senior research & strategy roles
$0B
Line of business influenced through research-driven product insights
$MM
Delivered human-centered insights and artifacts on multi-million dollar engagements at Deloitte
$0k
Startup costs saved for first-time founders through PMF research
Case Studies

Selected work.

Commercial Real Estate Banker Journey Map
JPMorgan Chase · 2025

Market Intelligence Tool for a $B Line of Business

Secured executive sponsorship for a custom market intelligence tool serving a $B line of business.

Led competitive benchmarking, persona research, and evaluative studies and delivered a business case to executives, resulting in sponsorship and an implementation phase for our proposed roadmap and solutions.

Competitive Benchmarking Persona Research Evaluative Research Executive Alignment
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iPSC Catalog e-commerce interface
Jackson Laboratory · 2021–2022

E-Commerce MVP for Stem Cell Order Fulfillment

Influenced go-live for a new e-commerce experience through market and generative research.

Delivered an MVP and MDP roadmap that enables scientists to procure stem cells for regenerative medicine research by analyzing 20 competitors, guiding customer research, and service mapping of order fulfillment processes.

Competitive Analysis Customer Interviews Service Mapping MVP Definition User Stories
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Competitive research opportunity quadrant
Vee · 2021

De-Risking a Psychometrics-backed Talent Management Venture

Saved founders $300k in startup costs by validating product-market fit and recommending GTM approaches.

Led white space analysis, discovery research, concept testing, persona development, journey mapping, product roadmapping, and GTM recommendations for a data-science backed product concept.

White Space Analysis Discovery Research Concept Testing Product-Market Fit GTM Strategy
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Causal Layered Analysis pyramid for futures research
Parsons School of Design · Futures Studies

Wearables in 2046: A Speculative Design Critique

A design critique asking what we're willing to pay for entertainment over earth.

Imagined a future where unregulated tech growth led to global environmental and economic collapse. Speculative artifacts exploring self-commodification, hyper-consumerism, and fashion politics — asking what we're willing to pay for entertainment over earth.

Speculative Design Futures Research CLA Artifacts from the Future Prototyping
View Case Study ↗
Capabilities

Methods & tools.

Research

  • Generative Research
  • Evaluative Research
  • Usability & RITE Studies
  • Jobs-to-be-Done
  • Survey & Concept Testing
  • Tree Tests & Card Sorts
  • Focus Groups & Interviews
  • Competitive Benchmarking
  • Value Proposition Testing

Product

  • Opportunity Identification
  • Feature Discovery
  • Product Roadmapping
  • Feature Prioritization
  • Concept & MVP Validation
  • User Story Writing
  • Proof-of-Concept Design
  • Business Case Development
  • Go-to-Market Strategy
  • Product-Market Fit Analysis

Futures

  • Causal-Layered Analysis
  • Scenario Planning
  • Systems Thinking
  • Futures Wheel
  • Environmental Scanning
  • Backcasting & Visioning
  • Speculative Design
  • Artifacts from the Future

Tools

  • Figma & Figma Make
  • Claude & Copilot
  • VS Code
  • Dscout, Optimal Workshop
  • User Interviews, Remesh
  • Miro & Mural
  • Airtable & Notion
  • Jira & Confluence
Change is the process by which the future invades our lives.
Alvin Toffler
Christopher Chen

What change are you navigating?